Shipping & Delivery Policy

At Pottedhaven, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping and delivery policy for information on how we handle orders, shipping times, and delivery options.

1. Order Processing Time

• Order Processing: All orders are processed within 1-2 business days from the time they are placed. Orders are not shipped or delivered on weekends or holidays.
• Custom Orders or Special Requests: Please note that custom or special orders may require additional processing time, and you will be notified of any delays.

2. Domestic Shipping (United States)

• Standard Domestic Shipping: We offer standard domestic shipping within the United States. Delivery times generally range between 2-5 business days, depending on your location.
• Expedited Shipping: For faster delivery, we offer expedited shipping, which delivers within 1-3 business days.
• Shipping Carrier: We use reliable carriers, including UPS, FedEx, and USPS, depending on the destination and size of the order.
• Shipping Costs: Shipping costs are calculated at checkout based on the weight and size of the items ordered and the destination address.

3. International Shipping

• International Shipping Availability: We offer international shipping to most countries. Delivery times for international orders typically range from 5-7 business days, depending on the destination.
• Shipping Carrier: International orders are shipped via USPS, UPS, or DHL, depending on the destination and service availability.
• Customs and Import Duties: International customers are responsible for any customs duties, taxes, or fees that may be imposed by their country upon delivery. These fees are not included in the shipping cost and must be paid by the customer directly to the local customs office.
• Tracking: Once your order has been shipped, you will receive a tracking number to monitor the delivery status.

4. Shipping Restrictions

• P.O. Boxes and APO/FPO Addresses: We can ship to P.O. Boxes and APO/FPO addresses for domestic orders, but please note that delivery times may be longer. If you choose to ship internationally to an APO/FPO address, additional delays may apply.
• Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment at your expense. We are not responsible for undeliverable packages if the address was provided incorrectly.

5. Shipping Confirmation and Tracking

• Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can track your shipment using the provided tracking link or directly on the carrier’s website.
• If you have any questions or concerns regarding your shipment, our customer support team is available to assist you.

6. Delayed Shipments

• Occasionally, unforeseen circumstances such as weather events, holidays, or carrier issues may cause delays. If there are any significant delays, we will notify you promptly and provide updated delivery estimates.

7. Local Pickup (If Applicable)

• For customers located within the same area, we may offer local pickup options. If this service is available, you will be notified during checkout and provided with instructions on how to pick up your order at our location.

8. Damaged or Lost Packages

• If your package is damaged during transit, please contact us immediately with photos of the damage, and we will work with the carrier to resolve the issue.
• In the rare event that your package is lost, please reach out to our customer service team to investigate and resolve the issue.

9. Customer Responsibility for Address Accuracy

• Please ensure that the shipping address provided is accurate and complete. We are not responsible for incorrect or missing information that may cause delays or delivery issues.
• If you realize that you’ve made an error in the shipping address, please contact us as soon as possible, and we will try to correct it before the order is processed.

10. International Orders and Customs

• All international orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are beyond our control, and the customer is responsible for paying them.
• International shipments may experience delays due to customs inspections.

11. Returns Due to Shipping Issues

• If a package is returned to us due to delivery issues that were not the fault of the customer (e.g., failure of the courier to deliver), we will work to resolve the issue by reshipping the order or issuing a refund. Reshipping fees may apply.